To return a Coyote T-shirts product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Only produt that is customized differently than requested by customer. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply will not be eligible for any refund.
What cannot be returned: Any correctly customized product is not subject to refund or replacement. No returns will be accepted after 30 days of receipt of purchase even if there is mistake in customization. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return and get refunded.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: No return for exchange is allowed.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Refund: To refund the money back to the transaction card used at the time of placing order, there will be deduction of 4% charges of total price of the order while refunding. There will be an additional deduction of 10% restocking charges of the total amount of the order, which will be calculated at the time of the refund. If there is any fees included in your order, related to your artwork (e.g. digitization or improvement in the quality of provided artwork) will not be refunded.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Coyote T-shirts - Returns
6045 Centre St. S
Alberta T2H 0C2